Shopping Policy
Shopping policy.
This policy covers aftercare and product purchases made through the Eby’s Place online shop.
Product information
We aim to describe products, prices, colours, and availability clearly. If an item becomes unavailable after purchase, we will contact you about a replacement, delay, or refund option.
Payments
Online payments are processed through Stripe. Please check your order information before checkout, including delivery details and product selections.
Dispatch and delivery
Dispatch times may vary by product and service demand. Delivery estimates are guidance only, but we will communicate material delays where possible.
Customer support
If you have a question about an order, contact Eby’s Place with your name, order reference, and the best contact details for a response.